Zimbabwe: Stanbic Launches Virtual Assistant Facility

Stanbic Bank has launched a virtual assistant/a chatbot, aptly named “Stan”, set to shorten the response time for customer queries as part of the bank’s digitisation drive.

The chatbot, Stan, has been designed to respond to queries from the bank’s social media pages and the webchat service on their website day and night.

A chatbot is specialised software that can simulate a conversation (or chat) with a user in a natural language through messaging applications, websites, mobile Apps or through the phone.

The bank’s head of marketing and communications, Palmer Mugavha, said the launch of the chatbot is in line with the digital bank journey that the Standard Bank Group subsidiary has been on for the last few years.

“Our digitisation drive is gathering momentum and we are excited about this latest offering. The launch of Stan enforces our commitment to quality customer experience as it allows customers to receive quicker responses to their queries at any time. As much as digitisation started well before Covid-19, the products we are introducing will definitely go a long way in mitigating against the menacing pandemic as they play a pivotal role in reducing face to face interaction at limited or no cost, while ensuring quality banking service to customers,” said Mr Mugavha.

Some local players in the banking sector have also introduced the chatbot service, a development which is seemingly becoming a trend as more corporates begin to implement world standard strategies to differentiate their services.