Nigeria: Survey Rates NAFDAC High On Efficient Service Delivery


A recent research titled, ‘Transactional Accountability, Process Consistency and Operational Transparency- A Report on NAFDAC,’ has adjudged the National Agency for Food and Drug Administration and Control (NAFDAC) as one of the best performing MDAs in terms of satisfaction of its clients.

The report, which was carried out by the Lagos Chamber of Commerce and Industry (LCCI) with the support of the Centre for International Private Enterprise (CIPE) stated that: “In terms of satisfaction, 67 per cent of respondents claimed that they were satisfied with services rendered by NAFDAC, which is not a bad position for any regulatory agency in Nigeria.

“If you go by the National Bureau of Statistics (NBS) and the United Nations’ ODC survey on major government agencies in Nigeria, which is done every two years, you will find that the levels of dissatisfaction are very acute with some specific MDAs in the country. So, the NAFDAC is one of the better performing MDAs in the country.”

The findings of the survey, which was presented by the Co-founder and Executive Director of The Convention on Business Integrity (CBI), Mr. Soji Apampa, also showed that 60 per cent of the respondents claimed that the impact of transactional corruption on the percentage increase in their cost of doing business is between five per cent and 10 per cent.

The activities of the NAFDAC that were surveyed were laboratory analysis, product investigations, registration of products and obtaining permits.